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PCPD News 私隱專員公署通訊•
Issue no. 28
公署人員主持培訓講座，向從業員講解條例的規定、剖析與業界相關的個案，並解答他們在工作上遇到
的資料保障循規問題。
The PCPD organised training seminars to explain the requirements under the Ordinance from industry’s
perspective, analyse related cases and answer questions about data protection.
料。若訪客堅拒提供個人資料，前
線員工會用其他方法如親自引領
訪客到大門外，用對講機與住戶聯
絡，以核實訪客的身份才讓他進入
大廈，以確保住客的安全。
P:
期望個人資料私隱專員公署在這方
面如何配合業界?
UG:
期望公署為公眾舉行更多講座和活
動，以及與機構緊密合作，讓市民
有更多機會認識保障個人資料和私
隱條例，尤其是在物管界常見的情
況，促進個人資料當事人和資料使
用者了解彼此的立場和要求。
P: How did this industry-specific
c a m p a i g n h e l p p r o m o t e a
privacy-respectful culture in your
organisation?
UG: During the campaign, the Urban
Group, with support from the
PCPD, organised two talks for more
than 100 senior executives and
supervisors of property management
services of our company. The
introduction of the requirements
under the Ordinance, coupled with
vivid examples of how they apply to
our industry and the interactive Q&A
sessions turned out to be an effective
way to transfer this knowledge to
frontline employees. Supported by
an organisation-wide policy, we did
manage to start creating a privacy-
respectful culture in our company.
Our company is a member of the Data
Protection Officers’ Club (DPOC), and
through DPOC communications and
activities, we are able to keep abreast
of developments in the Ordinance
and trends in data privacy protection.
We are pleased to share all this
information with our colleagues, as
it is good reference for them to better
understand the privacy concerns
which may arise from their daily
work when they handle the personal
information of tenants, staff, visitors
and other stakeholders. In many ways,
this helps to improve the quality and
professionalism of our service.
P: Have you drawn up any guidelines
or codes for frontline staff? If so,
what do the guidelines cover?
UG: Property management involves
handling a great deal of personal
data of our tenants. We respect their
right to privacy, so we provide staff
with guidelines like these:
Before or when collecting personal
information, they must clearly
state why the information is being
collected and how long it will be
kept. Regarding recruitment, the
personal data of the candidates
not recruited is deleted within the
prescribed period of time in order
to ensure no data leakage.
Every new member of staff is
assigned a copy of our Employee
Handbook and Employee Code of
Conduct, which explains the six Data
Protection Principles and what to
do when handling confidential data
(such as personal data). That’s how
we make staff realise the importance
of safeguarding data privacy.
We also produced a pamphlet called
‘Guidelines on the Use of Personal
Data’ for staff reference with respect
to standard procedures for collecting
and keeping personal data.
P: How do you promote understanding
and good practices of personal data
protection among your frontline
staff ?
UG: The written policies and guidelines
are useful tools. Our daily briefings
for property management staff
including security guards on site is
another important channel for us
to remind staff of things that they
Property management involves handling a great deal of
personal data of our tenants. We respect their right to
privacy, so we provide staff with guidelines like these