Existing and planned measures on the promotion of racial equality
The mission of the Office of the Privacy Commissioner for Personal Data (PCPD) is to secure the protection of privacy of individuals with respect to personal data through promotion, monitoring and supervision of compliance with the Personal Data (Privacy) Ordinance (PDPO).
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Services Concerned |
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Members of the public and/or public and private organisations can make enquiries, complaints and/or applications for legal assistance to the PCPD in relation to personal data privacy.
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The PCPD promotes personal data privacy protection and respect through different channels; conducts training for organisations and individuals on the requirements under the PDPO; and manages work relationship with stakeholders.
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To ensure that our services can be easily accessible by the public irrespective of their racial background, measures have been taken to overcome the language barrier in the provision of the service.
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Existing Measures |
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Our services are neutral with regard to race and are delivered in two official languages (Chinese and English).
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Information on protection and respect on the personal data privacy is available in the PCPD’s website in two official languages (Chinese and English). Moreover, all the codes, guidelines, information leaflets and booklets available to the public are published in these two official languages.
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Language services will be arranged where necessary and appropriate.
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Assessment of Future Work |
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The PCPD will collect feedback from staff and service users, and review the measures regularly for continuous improvement.
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Additional Measures Taken/To Be Taken |
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Interpretation service will be arranged where necessary and appropriate through Centre for Harmony and Enhancement of Ethnic Minority Residents (CHEER). CHEER provides telephone interpretation services in eight languages, namely Bahasa Indonesia, Hindi, Nepali, Punjabi, Urdu, Tagalog, Thai and Vietnamese.
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The PCPD had drawn up work procedures for provision of language services to service users and ensure all staff (especially frontline staff) are aware of the language services policies; and familiar with the prescribed work procedures, and provide staff with timely direction and assistance whenever needed.
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Training will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.
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The PCPD will collect information on “the need for interpretation / translation services” and “preferred language” of service users who need interpretation / translation services in order to assess the impact of our policies and measures on racial equality, and enable continuous improvement of service provision. A data collection statement will be provided to the service users before collecting the relevant data.
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For enquiries concerning the existing and planned measures on the promotion of racial equality, please contact Ms Natalie POON, Senior Personal Data Officer (Corporate Support) via the following channels -
Telephone no.
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2827 2827
Email
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communications@pcpd.org.hk
Postal Address
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Room 1303, 13/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong
Office of the Privacy Commissioner for Personal Data, Hong Kong
May 2020
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