Anti-fraud
Anti-fraud Tips
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8 Tips Against Personal Data Fraud
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On Receipt of Suspicious Calls, Emails or SMS Messages
- Calls with “+852”: Beware of caller numbers with a “+” sign as a prefix displayed on mobile phones, which indicates that the calls originate from a place outside Hong Kong. If an unfamiliar call with the prefix “+852” is received, the caller should have masqueraded as a local caller;
- Verify authenticity: Even if a stranger possesses your personal data, such as your full name, HKID card number or date of birth, be wary of the true identity of the stranger. Contact the relevant organisations to verify the authenticity of the caller;
- Be vigilant: Do not disclose any personal data, including HKID card number, bank account number and password, and credit card information etc., to others arbitrarily; and
- Be careful with links: Avoid opening attachments or clicking links in suspicious emails or SMS messages.
Use of Online Personal Accounts- Keep an eye on your accounts: Monitor transactions in online personal accounts from time to time and watch out for any unusual log-in records of the accounts and personal emails; and
- Password protection: Change the passwords of online personal accounts from time to time and activate the two-factor authentication feature (if any).
Keeping Abreast of the Latest News- Fraud prevention information: Pay attention to fraud prevention messages by the Police or relevant organisations to avoid phishing websites or fraudulent calls; and
- Reminding friends and relatives: Share information relating to fraudulent cases with friends and relatives (especially the elderlies and youngsters) to enhance their awareness to guard against fraud.
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Relevant Examples
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- Impersonating an officer of the Centre for Health Protection: The fraudster claimed that the victim had been infected with COVID-19, or had become a close contact owing to contacts with a confirmed patient and had to be quarantined, thereby seeking to obtain the victim’s personal data.
- Impersonating a law enforcement officer of the Mainland: The fraudster was able to provide the name and HKID card number of the victim. The fruadster claimed that the victim had smuggled vaccines or was involved in money laundering. The call was then transferred to another fraudster impersonating another law enforcement officer in order to obtain the personal data of the victim.
- Impersonating an employee of a courier company: The fraudster provided a link similar to that of the courier company’s website, asking the victim to provide his or her address for mail delivery and pay for the postage. The fraudster then sought to obtain personal data such as the victim’s credit card number and name.
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Education Information
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Presentation deck
- “Don’t Hand Over Your Personal Data – Beware of Fraudsters” — Christmas Talk for the Elderly Organised by the Privacy Commissioner’s Office Volunteer Team (Chinese version only)
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Seminar on “Safe Use of WhatsApp and Social Media Platforms”
- Privacy Commissioner for Personal Data, Ms Ada CHUNG Lai-ling (Chinese version only)
- Director of Privacy and Data Policy, Engagement, APAC, Meta, Ms Raina YEUNG Sau-ling (Chinese version only)
- Be a Smart Elderly — New Year Talk for Elderlies Organised by the Privacy Commissioner’s Office Volunteer Team (Chinese version only)
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Video – Generative Artificial Intelligence “Deepfake” Video (Chinese version only)
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Video - Don't Hand Over Your Personal Data — Beware of Fraudsters (Romance Scam) (Chinese version only)
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Video - Don't Hand Over Your Personal Data — Beware of Fraudsters (Healthcare Products Promotional Scam) (Highlight) (Chinese version only)
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Video - Don't Hand Over Your Personal Data — Beware of Fraudsters (Healthcare Products Promotional Scam) (Chinese version only)
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Video - Don't Hand Over Your Personal Data — Beware of Fraudsters (Promotional Gifts Scam) (Chinese version only)
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Video - Don't Hand Over Your Personal Data — Beware of Fraudsters (Rewards Programmme Fraud) (Highlight) (Chinese version only)
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Video - Don't Hand Over Your Personal Data — Beware of Fraudsters (Rewards Programmme Fraud) (Chinese version only)
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Video - Scameter+ (Chinese version only)
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Video - Seminar on “Safe Use of WhatsApp and Social Media Platforms”: Ms Ada CHUNG Lai-ling, Privacy Commissioner for Personal Data (Chinese version only)
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Video - Seminar on “Safe Use of WhatsApp and Social Media Platforms”: Ms Raina YEUNG, Director of Privacy and Data Policy, Engagement, APAC, Meta (Chinese version only)
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Highlight Video - PCPD's Volunteer Team Organises a Christmas Talk for the Elderly (Chinese version only)
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Highlight Video - PCPD's Volunteer Team Organises a New Year Talk for the Elderly (Chinese version only)
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Poster - Don't Hand Over Your Personal Data — Beware of Fraudsters
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Poster (Chinese version only)
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Poster - Scameter+
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Poster - Pretend Customer Service Impersonation Scam
Relevant information:
- Pretend Telecommunications Service Providers
- Impersonate Customer Service Staff of WeChat -
Poster - Tech Support Scam
Relevant information:
Impersonate Tech Support -
Useful Links
- CyberDefender
- Anti-Deception Coordination Centre
- Hong Kong Monetary Authority – Fraudulent Bank Websites, Phishing Emails and Similar Scams
- Securities And Futures Commission – Alert List
- Hong Kong Police Force
- Office of the Government Chief Information Officer (OGCIO)
- Hong Kong Computer Emergency Response Team Coordination Centre (HKCERT)
- Government Computer Emergency Response Team Hong Kong (GovCERT.HK)
- InfoSec
- Investor and Financial Education Council (IFEC)
- Cyber Security Information Portal
- Cybersechub.hk
- Family Conflict and Sexual Violence Policy Unit (FCSV)
- The Hongkong Federation of Youth Group - Youth Crime Prevention Centre
- eHelp Association
- HKIRC - Cybersec Training Hub
- PasswordManager.com
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Presentation deck
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News and Activities
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- Spreading Love in the Festive Season – Privacy Commissioner’s Office Volunteer Team Visits the Elderly
- Raising Public Awareness to Combat Fraud – PCPD’s Representative Attends Anti-fraud Promotional Event
- Reaching Out to the Community – Privacy Commissioner Interviewed by the Media on the Latest Trend of Deepfake Fraud Cases
- Reaching Out to the Community – Privacy Commissioner Interviewed by the Media to Remind the Public to Stay Vigilant Against Fraud
- Privacy Commissioner’s Office Offers Six Tips to Prevent Fraud The Privacy Commissioner Demonstrates Deepfake Face Swapping
- Seminar on “Beware of Scams Protect Your Personal Data”
- Raising Public Awareness of Fraud Prevention – Privacy Commissioner’s Office Launches a New Episode of Anti-fraud Promotional Video
- “Don’t Hand Over Your Personal Data – Beware of Fraudsters” – Privacy Commissioner’s Office Volunteer Team Organises a Christmas Talk for the Elderly
- Raising Public Awareness to Combat Fraud – Privacy Commissioner’s Office Organises a Seminar on “Safe Use of WhatsApp and Social Media Platforms”
- Privacy Commissioner’s Office Urges the Public and Organisations to Guard against WhatsApp Account Hijacking
- Raising Public Awareness of Fraud Prevention – Privacy Commissioner’s Office Launches New Anti-fraud Promotional Video
- Privacy Commissioner’s Office Launches Anti-fraud Promotional Campaign Entitled “Don’t Hand Over Your Personal Data – Beware of Fraudsters”
- Privacy Commissioner’s Office Urges the Public to Guard against Phishing Websites and Fraudulent SMS Messages
- As the Year of the Rabbit Approaches, Privacy Commissioner Reminds the Public to Guard against Fraud
- Be a Smart Elderly — Privacy Commissioner’s Office Volunteer Team Organises a New Year Talk for Elderlies
- Contributing to the Community – Privacy Commissioner’s Office Volunteer Team Distributes Anti-Fraud Posters and Medical Supplies to Social Welfare Organisations
- Privacy Commissioner Publishes “Hong Kong Letter” – Stay Vigilant to Prevent Personal Data Fraud
- Privacy Commissioner’s Office Sets up Fraud Prevention Hotline 3423 6611 Public Urged to Guard Against Personal Data Fraud
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Seek Assistance
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- Personal Data Fraud Prevention Hotline: 3423 6611
- “Anti-Scam Helpline 18222” Hotline, the Anti-Deception Coordination Centre of the Hong Kong Police Force
If you suspect that you or your family members have fallen prey to a scam, please dial 999 for assistance. For details, please visit: Hong Kong Police Website – Contact Us
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