Slide 6 of 14
Notes:
Liability _ for harassment, discrimination, obscenity etc
Quality control _ customer service, training
Productivity _ ensuring employees are honouring their contractual obligations
Other management needs _ security against unauthorised disclosures, discipline, fraud prevention and investigsation.
Employees expectations to be trusted, respect for privacy and dignity
Interests competing _ need for balance, compromise _ risk management, proportionality
