Statistics on Enquiries & Complaints

Statistics on Enquiries & Complaints

(from December 20, 1996 when the Ordinance was brought into force to end of December 2023)

Total number of complaint cases Total number of enquiry cases

Past statistics

Year	Total no. of complaint cases	Total no. of enquiry cases
1996	10	235
1997	227	9,495
1998	392	23,112
1999	541	15,492
2000	692	19,587
2001	921	22,029
2002	843	17,298
2003	984	16,047
2004	900	15,909
2005	989	14,436
2006	1,025	14,739
2007	937	13,170
2008	792	13,112
2009	1,001	18,760
2010	1,179	18,000
2011	1,486	18,680
2012	1,213	19,053
2013	1,792	24,161
2014	1,702	17,328
2015	1,971	18,456
2016	1,838	16,180
2017	1,533	15,594
2018	1,890	16,875
2019	9,182	21,574
2020	4,862	20,531
2021	3,354	17,651
2022	3,848	14,929
2023	3,582	15,914